PRIVACY POLICY
1. Data controller
- Controller: Aticcoliving, S.L. — NIF B01820604
- Address: Provença 339, 08037 Barcelona
- Telephone: +34 649 269 617
- General contact email: sales@aticcoliving.com
- Email for exercising rights and data protection matters: support@aticcoliving.com
- Data Protection Officer: appointed at group level by the parent company Cospace, S.L.
2. Principles
Aticcoliving, S.L. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), applying the principles of lawfulness, data minimisation, accuracy, storage limitation, integrity and confidentiality. It maintains an up-to-date record of processing activities and risk analysis.
3. Processing activities we carry out
3.1. Website visitors and persons requesting information
Data | Name, surname, email address, telephone number, content of the enquiry and accommodation preferences; browsing data in accordance with the Cookies Policy |
Purpose | To respond to requests for information, manage the preliminary commercial process and respond to enquiries from property owners interested in making properties available |
Legal basis | Steps taken at the request of the data subject prior to entering into a contract (Art. 6.1.b GDPR) |
Retention | 24 months from the last contact |
3.2. Accommodation applications and prior verification
Data | Identification data and identity document, foreigner identity number (NIE) or passport; documentation evidencing solvency (employment contract, payslips, bank statements, service agreements); documentation evidencing the temporary purpose of the stay |
Purpose | To reliably verify the applicant’s identity, assess their ability to pay, and verify and document the temporary cause of the accommodation |
Legal basis | Pre-contractual steps (Art. 6.1.b GDPR) and compliance with a legal obligation as regards evidencing the temporary purpose (Art. 6.1.c GDPR, in relation to Articles 66 and 66 bis of Law 18/2007 on the right to housing of Catalonia) |
Automated decisions | No profiling or automated scoring systems are applied. Applications are assessed by staff of Aticcoliving, S.L. |
Credit reference files | No searches are carried out against shared credit information files |
Retention | Rejected applications: 24 months from the last contact. Accepted applications: incorporated into processing activity 3.3 |
Aticcoliving, S.L. does not request or accept medical reports as evidence of the temporary purpose of the stay. Should an applicant spontaneously provide documentation relating to their health, it will neither be taken into account nor retained.
3.3. Management of the accommodation contract
Data | Identification and contact data, contractual documentation, bank details required for payment collection, incidents and communications during the stay |
Purpose | Execution and electronic signature of the contract, invoicing and collection, management of the stay, maintenance and incidents, and management of termination and settlement |
Legal basis | Performance of the contract (Art. 6.1.b GDPR) |
Retention | For the term of the contract and, thereafter, for the limitation periods applicable to legal obligations: six years for commercial purposes (Art. 30 of the Spanish Commercial Code) and four years for tax purposes |
3.4. Deposit of the security deposit, registration of the contract and administrative obligations
Data | Contract data, identification data of the resident and documentation evidencing the temporary purpose of the stay |
Purpose | Lodging of the security deposit and registration of the contract with the Institut Català del Sòl (Incasòl), and compliance with the notification and registration obligations laid down in tenancy legislation |
Legal basis | Compliance with a legal obligation (Art. 6.1.c GDPR) |
Retention | The periods established by law for each obligation |
3.5. Documentary register of travellers (units with a tourist use licence)
Scope | Only units operated under a tourist dwelling licence (habitatge d’ús turístic, HUT) |
Data | Those set out in the Annex to Royal Decree 933/2021 |
Purpose | Compliance with documentary and reporting registration obligations and notification to the competent authorities |
Legal basis | Compliance with a legal obligation (Art. 6.1.c GDPR) |
Retention | Three years from the end of the service |
3.6. Video surveillance
Scope | Certain common areas of some buildings. There are no cameras inside the apartments or the bedrooms. Areas under video surveillance are signposted by means of the informative devices required by law |
Purpose | Security of persons, property and facilities |
Legal basis | Legitimate interest (Art. 6.1.f GDPR), in relation to Art. 22 LOPDGDD |
Retention | A maximum of one month from recording, unless the images must be retained in order to evidence acts affecting the integrity of persons, property or facilities, in which case they shall be made available to the competent authority within 72 hours |
3.7. Electronic access systems
Scope | Accommodation fitted with smart locks |
Data | Record of openings associated with the resident’s access credential |
Purpose | Management of access to the accommodation, security and resolution of incidents |
Legal basis | Performance of the contract (Art. 6.1.b) and legitimate interest in the security of the properties (Art. 6.1.f) |
Retention | 6 months, with restricted access and consulted only in the event of a substantiated incident |
3.8. Community, events and messaging groups
Data | Contact details provided voluntarily; in the case of messaging groups, the telephone number and the content of communications |
Purpose | Organisation of activities and events and facilitation of communication between residents |
Legal basis | Consent of the data subject (Art. 6.1.a GDPR). Participation in the groups is voluntary and requires prior enrolment by the resident, who may leave them at any time |
Note | The groups are hosted on third-party platforms subject to their own policies. Aticcoliving, S.L. recommends not sharing sensitive personal information in them |
3.9. Images captured at events
Data | Image and voice of attendees |
Purpose | Dissemination of the activity of the Aticco community on the website, social media and corporate materials |
Legal basis | Consent of the data subject (Art. 6.1.a GDPR) |
Retention | Until consent is withdrawn, without prejudice to copies already disseminated |
3.10. Satisfaction surveys
Purpose | To learn residents’ opinions and improve the service |
Legal basis | Legitimate interest (Art. 6.1.f GDPR) in improving the services provided within an existing contractual relationship |
Retention | 24 months |
3.11. Commercial communications
Purpose | Sending information about accommodation, services, activities and news |
Legal basis | Consent (Art. 6.1.a GDPR) for those who subscribe to the newsletter; legitimate interest in respect of customers, for sending communications regarding the company’s own services similar to those contracted (Art. 6.1.f GDPR and Art. 21.2 LSSI-CE) |
Retention | Until the data subject unsubscribes or objects |
All communications offer a simple and free-of-charge unsubscribe mechanism. Unsubscription may also be requested by writing to support@aticcoliving.com.
3.12. Opinions and reviews
The opinions displayed on the website come from public profiles on third-party platforms or have been provided voluntarily by residents.
4. Source of the data
The data comes from the data subject. In the case of applications received through real estate portals or third-party platforms, the data is provided by those platforms with the prior consent of the data subject.
5. Recipients
Aticcoliving, S.L. does not disclose residents’ data to the owners of the properties. Occupancy information provided to owners is transmitted in aggregated or anonymised form.
Data may be disclosed to:
- Public authorities and bodies, in compliance with legal obligations: Institut Català del Sòl (Incasòl), the Single Register of Tenancies (Registro Único de Arrendamientos), the Spanish Tax Agency and, in the cases provided for by law, the State Law Enforcement Agencies.
- Financial institutions, for the management of collections and payments.
- Third-party service providers engaged voluntarily by the resident, such as immigration advisory services, provided by an independent third party at an additional cost. This data is disclosed solely upon the express request of the data subject.
- Data processors, with whom the contracts required by Article 28 GDPR are entered into.
Data processors we work with:
Provider | Service |
Cloudflare | Website hosting |
Google (Google Workspace / Drive) | Email and document storage |
Pipedrive | CRM, sales management and electronic signature of contracts |
Hostify | Management of bookings for tourist-use units |
Redsys | Payment gateway via payment link |
Google Ads and Meta | Digital advertising and measurement |
Matterport | Hosting of virtual tours |
Factorial | Human resources management |
Multidomestic | Cleaning and maintenance services with access to the properties |
6. International transfers
Some of the providers listed above are established outside the European Economic Area or process data from third countries. In such cases, transfers are covered by adequacy decisions of the European Commission or by standard contractual clauses, supplemented by such additional measures as may be necessary.
Detailed information on the safeguards applied may be requested by writing to support@aticcoliving.com.
7. Rights of data subjects
You may exercise, at any time and free of charge, the rights of access, rectification, erasure, objection, restriction of processing, data portability and not to be subject to automated individual decision-making, as well as withdraw the consent given, without this affecting the lawfulness of the processing carried out beforehand.
To do so, you may write to support@aticcoliving.com or to Provença 339, 08037 Barcelona, stating the right you wish to exercise and enclosing a copy of a document evidencing your identity. We will respond within one month, extendable by two further months in cases of particular complexity.
If you consider that your rights have not been duly addressed, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — www.aepd.es — C/ Jorge Juan 6, 28001 Madrid) or with the Catalan Data Protection Authority (Autoritat Catalana de Protecció de Dades — apdcat.gencat.cat).
8. Accuracy of the data
The data subject warrants the truthfulness of the data provided and undertakes to notify any changes, so that the information processed is kept permanently up to date.
9. Security
Aticcoliving, S.L. applies appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 GDPR, which are reviewed periodically. Staff with access to personal data are bound by a duty of confidentiality.
10. Cookies
The use of cookies and similar technologies is governed by the Cookies Policy, accessible from the footer of the website.
11. Amendments
Aticcoliving, S.L. may amend this Policy in order to adapt it to legislative or case-law developments or to the criteria of the supervisory authorities. Material changes affecting residents will be notified through the contact details provided.
12. Language
This Policy is available in Spanish, Catalan and English. In the event of any discrepancy between versions, the Spanish version shall prevail.
Last updated: 6 August 2026
POLÍTICA DE PRIVACIDAD
1. Responsable del tratamiento
- Responsable: Aticcoliving, S.L. — NIF B01820604
- Domicilio: Provença 339, 08037 Barcelona
- Teléfono: +34 649 269 617
- Correo de contacto general: sales@aticcoliving.com
- Correo para el ejercicio de derechos y cuestiones de protección de datos: support@aticcoliving.com
- Delegado de Protección de Datos: designado a nivel de grupo por la sociedad matriz Cospace, S.L.
2. Principios
Aticcoliving, S.L. trata los datos personales conforme al Reglamento (UE) 2016/679 (RGPD) y a la Ley Orgánica 3/2018 (LOPDGDD), con arreglo a los principios de licitud, minimización, exactitud, limitación del plazo de conservación, integridad y confidencialidad. Dispone de un registro de actividades de tratamiento y de un análisis de riesgos actualizados.
3. Tratamientos que realizamos
3.1. Visitantes del sitio web y solicitantes de información
Datos | Nombre, apellidos, correo electrónico, teléfono, contenido de la consulta y preferencias de alojamiento; datos de navegación conforme a la Política de Cookies |
Finalidad | Atender solicitudes de información, gestionar el proceso comercial previo y responder consultas de propietarios interesados en ceder inmuebles |
Base jurídica | Aplicación de medidas precontractuales a petición del interesado (art. 6.1.b RGPD) |
Conservación | 24 meses desde el último contacto |
3.2. Solicitudes de alojamiento y verificación previa
Datos | Datos identificativos y documento de identidad, NIE o pasaporte; documentación acreditativa de solvencia (contrato de trabajo, nóminas, extractos bancarios, contratos de prestación de servicios); documentación acreditativa del motivo de temporalidad |
Finalidad | Verificar de forma fehaciente la identidad del solicitante, evaluar su capacidad de pago y comprobar y acreditar documentalmente la causa de temporalidad del alojamiento |
Base jurídica | Medidas precontractuales (art. 6.1.b RGPD) y cumplimiento de obligación legal en cuanto a la acreditación de la temporalidad (art. 6.1.c RGPD, en relación con los artículos 66 y 66 bis de la Ley 18/2007 del derecho a la vivienda de Cataluña) |
Decisiones automatizadas | No se aplican perfiles ni sistemas automatizados de puntuación. Las solicitudes son evaluadas por personal de Aticcoliving, S.L. |
Ficheros de solvencia | No se realizan consultas a ficheros comunes de información crediticia |
Conservación | Solicitudes no aceptadas: 24 meses desde el último contacto Solicitudes aceptadas: se integran en el tratamiento 3.3 |
Aticcoliving, S.L. no solicita ni admite informes médicos como justificación del motivo de temporalidad. Si un solicitante aportase espontáneamente documentación relativa a su salud, no será tenida en cuenta ni conservada.
3.3. Gestión del contrato de alojamiento
Datos | Identificativos, de contacto, documentación contractual, datos bancarios necesarios para el cobro, incidencias y comunicaciones durante la estancia |
Finalidad | Formalización y firma electrónica del contrato, facturación y cobro, gestión de la estancia, mantenimiento e incidencias, y gestión de la finalización y liquidación |
Base jurídica | Ejecución del contrato (art. 6.1.b RGPD) |
Conservación | Durante la vigencia del contrato y, posteriormente, durante los plazos de prescripción de las obligaciones legales: seis años a efectos mercantiles (art. 30 del Código de Comercio) y cuatro años a efectos fiscales |
3.4. Depósito de fianza, registro del contrato y obligaciones administrativas
Datos | Datos del contrato, identificativos del residente y documentación acreditativa del motivo de temporalidad |
Finalidad | Depósito de la fianza e inscripción del contrato ante el Institut Català del Sòl (Incasòl), y cumplimiento de las obligaciones de comunicación e inscripción previstas en la normativa de arrendamientos |
Base jurídica | Cumplimiento de obligación legal (art. 6.1.c RGPD) |
Conservación | Los plazos legalmente establecidos para cada obligación |
3.5. Registro documental de viajeros (unidades con licencia de uso turístico)
Ámbito | Únicamente las unidades explotadas con licencia de habitatge d’ús turístic (HUT) |
Datos | Los previstos en el Anexo del Real Decreto 933/2021 |
Finalidad | Cumplimiento de las obligaciones de registro documental e informativo y comunicación a las autoridades competentes |
Base jurídica | Cumplimiento de obligación legal (art. 6.1.c RGPD) |
Conservación | Tres años desde la finalización del servicio |
3.6. Videovigilancia
Ámbito | Determinadas zonas comunes de algunos edificios. No existen cámaras en el interior de los apartamentos ni en las habitaciones. Las zonas videovigiladas están señalizadas mediante los dispositivos informativos legalmente exigidos |
Finalidad | Seguridad de personas, bienes e instalaciones |
Base jurídica | Interés legítimo (art. 6.1.f RGPD), en relación con el art. 22 LOPDGDD |
Conservación | Máximo un mes desde su captación, salvo que deban conservarse para acreditar hechos que atenten contra la integridad de personas, bienes o instalaciones, en cuyo caso se pondrán a disposición de la autoridad competente en el plazo de 72 horas |
3.7. Sistemas de acceso electrónico
Ámbito | Alojamientos dotados de cerraduras inteligentes |
Datos | Registro de aperturas asociado a la credencial de acceso del residente |
Finalidad | Gestión del acceso al alojamiento, seguridad y resolución de incidencias |
Base jurídica | Ejecución del contrato (art. 6.1.b) e interés legítimo en la seguridad de los inmuebles (art. 6.1.f) |
Conservación | 6 mes con acceso restringido y solo consultado ante incidencia acreditada |
3.8. Comunidad, eventos y grupos de mensajería
Datos | Datos de contacto facilitados voluntariamente; en el caso de los grupos de mensajería, el número de teléfono y el contenido de las comunicaciones |
Finalidad | Organización de actividades y eventos y facilitación de la comunicación entre residentes |
Base jurídica | Consentimiento del interesado (art. 6.1.a RGPD). La participación en los grupos es voluntaria y requiere inscripción previa del residente, que puede abandonarlos en cualquier momento |
Observación | Los grupos se alojan en plataformas de terceros sujetas a sus propias políticas. Aticcoliving, S.L. recomienda no compartir en ellos información personal sensible |
3.9. Imágenes captadas en eventos
Datos | Imagen y voz de los asistentes |
Finalidad | Difusión de la actividad de la comunidad Aticco en el sitio web, redes sociales y materiales corporativos |
Base jurídica | Consentimiento del interesado (art. 6.1.a RGPD) |
Conservación | Hasta la retirada del consentimiento, sin perjuicio de las copias ya difundidas |
3.10. Encuestas de satisfacción
Finalidad | Conocer la opinión de los residentes y mejorar el servicio |
Base jurídica | Interés legítimo (art. 6.1.f RGPD) en la mejora de los servicios prestados en el marco de una relación contractual existente |
Conservación | 24 meses |
3.11. Comunicaciones comerciales
Finalidad | Envío de información sobre alojamientos, servicios, actividades y novedades |
Base jurídica | Consentimiento (art. 6.1.a RGPD) para quienes se suscriben a la newsletter; interés legítimo respecto de clientes, para el envío de comunicaciones sobre servicios propios similares a los contratados (art. 6.1.f RGPD y art. 21.2 LSSI-CE) |
Conservación | Hasta la baja o la oposición del interesado |
En todas las comunicaciones se ofrece un mecanismo sencillo y gratuito de baja. También puede solicitarse escribiendo a support@aticcoliving.com.
3.12. Opiniones y reseñas
Las opiniones mostradas en el sitio web proceden de perfiles públicos de plataformas de terceros o han sido facilitadas voluntariamente por residentes.
4. Origen de los datos
Los datos proceden del propio interesado. En el caso de solicitudes recibidas a través de portales inmobiliarios o plataformas de terceros, los datos son facilitados por dichas plataformas con el consentimiento previo del interesado.
5. Destinatarios
Aticcoliving, S.L. no comunica datos de residentes a la propiedad de los inmuebles. La información sobre ocupación que se facilita a los propietarios se transmite de forma agregada o anonimizada.
Los datos pueden comunicarse a:
- Administraciones y organismos públicos, en cumplimiento de obligaciones legales: Institut Català del Sòl (Incasòl), Registro Único de Arrendamientos, Agencia Estatal de Administración Tributaria y, en los supuestos legalmente previstos, Fuerzas y Cuerpos de Seguridad del Estado.
- Entidades financieras, para la gestión de cobros y pagos.
- Terceros prestadores de servicios contratados voluntariamente por el residente, como los servicios de asesoramiento en materia de extranjería, prestados por un tercero independiente con coste adicional. Estos datos se comunican únicamente previa solicitud expresa del interesado.
- Encargados del tratamiento, con los que se suscriben los contratos exigidos por el artículo 28 RGPD.
Encargados del tratamiento con los que trabajamos:
Proveedor | Servicio |
Cloudflare | Alojamiento del sitio web |
Google (Google Workspace / Drive) | Correo electrónico y almacenamiento documental |
Pipedrive | CRM, gestión comercial y firma electrónica de contratos |
Hostify | Gestión de reservas de las unidades de uso turístico |
Redsys | Pasarela de pago mediante enlace |
Google Ads y Meta | Publicidad digital y medición |
Matterport | Alojamiento de los recorridos virtuales |
Factorial | Gestión de recursos humanos |
Multidomestic | Servicios de limpieza y mantenimiento con acceso a los inmuebles |
6. Transferencias internacionales
Algunos de los proveedores indicados están establecidos fuera del Espacio Económico Europeo o tratan datos desde terceros países. En esos casos, las transferencias se amparan en decisiones de adecuación de la Comisión Europea o en cláusulas contractuales tipo, complementadas con las medidas adicionales que resulten necesarias.
Puede solicitar información detallada sobre las garantías aplicadas escribiendo a support@aticcoliving.com.
7. Derechos de los interesados
Puede ejercer, en cualquier momento y de forma gratuita, los derechos de acceso, rectificación, supresión, oposición, limitación del tratamiento, portabilidad y a no ser objeto de decisiones individuales automatizadas, así como retirar el consentimiento prestado, sin que ello afecte a la licitud del tratamiento previo.
Para ello, puede escribir a support@aticcoliving.com o a Provença 339, 08037 Barcelona, indicando el derecho que desea ejercer y acompañando copia de un documento que acredite su identidad. Responderemos en el plazo de un mes, prorrogable por dos meses adicionales en casos de especial complejidad.
Si considera que sus derechos no han sido debidamente atendidos, puede presentar una reclamación ante la Agencia Española de Protección de Datos (www.aepd.es — C/ Jorge Juan 6, 28001 Madrid) o ante la Autoritat Catalana de Protecció de Dades (apdcat.gencat.cat).
8. Exactitud de los datos
El interesado garantiza la veracidad de los datos facilitados y se compromete a comunicar cualquier modificación, a fin de que la información tratada esté permanentemente actualizada.
9. Seguridad
Aticcoliving, S.L. aplica las medidas técnicas y organizativas apropiadas para garantizar un nivel de seguridad adecuado al riesgo, conforme al artículo 32 RGPD, revisadas periódicamente. El personal con acceso a datos personales está sujeto a deber de confidencialidad.
10. Cookies
El uso de cookies y tecnologías similares se regula en la Política de Cookies, accesible desde el pie de página del sitio web.
11. Modificaciones
Aticcoliving, S.L. podrá modificar esta Política para adaptarla a novedades normativas, jurisprudenciales o de criterio de las autoridades de control. Los cambios sustanciales que afecten a residentes se comunicarán por los medios de contacto facilitados.
12. Idioma
Esta Política está disponible en castellano, catalán e inglés. En caso de discrepancia entre versiones prevalecerá la redactada en castellano.
Última actualización: 6 de agosto de 2026
POLÍTICA DE PRIVACITAT
1. Responsable del tractament
- Responsable: Aticcoliving, S.L. — NIF B01820604
- Domicili: Provença 339, 08037 Barcelona
- Telèfon: +34 649 269 617
- Adreça de contacte general: sales@aticcoliving.com
- Adreça per a l’exercici de drets i qüestions de protecció de dades: support@aticcoliving.com
- Delegat de Protecció de Dades: designat a nivell de grup per la societat matriu Cospace, S.L.
2. Principis
Aticcoliving, S.L. tracta les dades personals d’acord amb el Reglament (UE) 2016/679 (RGPD) i la Llei Orgànica 3/2018 (LOPDGDD), amb subjecció als principis de licitud, minimització, exactitud, limitació del termini de conservació, integritat i confidencialitat. Disposa d’un registre d’activitats de tractament i d’una anàlisi de riscos actualitzats.
3. Tractaments que duem a terme
3.1. Visitants del lloc web i sol·licitants d’informació
Dades | Nom, cognoms, adreça electrònica, telèfon, contingut de la consulta i preferències d’allotjament; dades de navegació d’acord amb la Política de Galetes |
Finalitat | Atendre sol·licituds d’informació, gestionar el procés comercial previ i respondre consultes de propietaris interessats a cedir immobles |
Base jurídica | Aplicació de mesures precontractuals a petició de la persona interessada (art. 6.1.b RGPD) |
Conservació | 24 mesos des del darrer contacte |
3.2. Sol·licituds d’allotjament i verificació prèvia
Dades | Dades identificatives i document d’identitat, NIE o passaport; documentació acreditativa de solvència (contracte de treball, nòmines, extractes bancaris, contractes de prestació de serveis); documentació acreditativa del motiu de temporalitat |
Finalitat | Verificar de manera fefaent la identitat del sol·licitant, avaluar-ne la capacitat de pagament i comprovar i acreditar documentalment la causa de temporalitat de l’allotjament |
Base jurídica | Mesures precontractuals (art. 6.1.b RGPD) i compliment d’obligació legal quant a l’acreditació de la temporalitat (art. 6.1.c RGPD, en relació amb els articles 66 i 66 bis de la Llei 18/2007, del dret a l’habitatge de Catalunya) |
Decisions automatitzades | No s’apliquen perfils ni sistemes automatitzats de puntuació. Les sol·licituds són avaluades per personal d’Aticcoliving, S.L. |
Fitxers de solvència | No es fan consultes a fitxers comuns d’informació creditícia |
Conservació | Sol·licituds no acceptades: 24 mesos des del darrer contacte. Sol·licituds acceptades: s’integren en el tractament 3.3 |
Aticcoliving, S.L. no sol·licita ni admet informes mèdics com a justificació del motiu de temporalitat. Si una persona sol·licitant aportés espontàniament documentació relativa a la seva salut, no serà tinguda en compte ni conservada.
3.3. Gestió del contracte d’allotjament
Dades | Identificatives, de contacte, documentació contractual, dades bancàries necessàries per al cobrament, incidències i comunicacions durant l’estada |
Finalitat | Formalització i signatura electrònica del contracte, facturació i cobrament, gestió de l’estada, manteniment i incidències, i gestió de la finalització i liquidació |
Base jurídica | Execució del contracte (art. 6.1.b RGPD) |
Conservació | Durant la vigència del contracte i, posteriorment, durant els terminis de prescripció de les obligacions legals: sis anys a efectes mercantils (art. 30 del Codi de Comerç) i quatre anys a efectes fiscals |
3.4. Dipòsit de la fiança, registre del contracte i obligacions administratives
Dades | Dades del contracte, identificatives de la persona resident i documentació acreditativa del motiu de temporalitat |
Finalitat | Dipòsit de la fiança i inscripció del contracte davant l’Institut Català del Sòl (Incasòl), i compliment de les obligacions de comunicació i inscripció previstes a la normativa d’arrendaments |
Base jurídica | Compliment d’obligació legal (art. 6.1.c RGPD) |
Conservació | Els terminis legalment establerts per a cada obligació |
3.5. Registre documental de viatgers (unitats amb llicència d’ús turístic)
Àmbit | Únicament les unitats explotades amb llicència d’habitatge d’ús turístic (HUT) |
Dades | Les previstes a l’Annex del Reial Decret 933/2021 |
Finalitat | Compliment de les obligacions de registre documental i informatiu i comunicació a les autoritats competents |
Base jurídica | Compliment d’obligació legal (art. 6.1.c RGPD) |
Conservació | Tres anys des de la finalització del servei |
3.6. Videovigilància
Àmbit | Determinades zones comunes d’alguns edificis. No hi ha càmeres a l’interior dels apartaments ni de les habitacions. Les zones videovigilades estan senyalitzades mitjançant els dispositius informatius legalment exigits |
Finalitat | Seguretat de persones, béns i instal·lacions |
Base jurídica | Interès legítim (art. 6.1.f RGPD), en relació amb l’art. 22 LOPDGDD |
Conservació | Màxim un mes des de la captació, llevat que s’hagin de conservar per acreditar fets que atemptin contra la integritat de persones, béns o instal·lacions, cas en què es posaran a disposició de l’autoritat competent en el termini de 72 hores |
3.7. Sistemes d’accés electrònic
Àmbit | Allotjaments dotats de panys intel·ligents |
Dades | Registre d’obertures associat a la credencial d’accés de la persona resident |
Finalitat | Gestió de l’accés a l’allotjament, seguretat i resolució d’incidències |
Base jurídica | Execució del contracte (art. 6.1.b) i interès legítim en la seguretat dels immobles (art. 6.1.f) |
Conservació | 6 mesos, amb accés restringit i consultat només davant d’una incidència acreditada |
3.8. Comunitat, esdeveniments i grups de missatgeria
Dades | Dades de contacte facilitades voluntàriament; en el cas dels grups de missatgeria, el número de telèfon i el contingut de les comunicacions |
Finalitat | Organització d’activitats i esdeveniments i facilitació de la comunicació entre residents |
Base jurídica | Consentiment de la persona interessada (art. 6.1.a RGPD). La participació en els grups és voluntària i requereix inscripció prèvia de la persona resident, que els pot abandonar en qualsevol moment |
Observació | Els grups s’allotgen en plataformes de tercers subjectes a les seves pròpies polítiques. Aticcoliving, S.L. recomana no compartir-hi informació personal sensible |
3.9. Imatges captades en esdeveniments
Dades | Imatge i veu dels assistents |
Finalitat | Difusió de l’activitat de la comunitat Aticco al lloc web, xarxes socials i materials corporatius |
Base jurídica | Consentiment de la persona interessada (art. 6.1.a RGPD) |
Conservació | Fins a la retirada del consentiment, sens perjudici de les còpies ja difoses |
3.10. Enquestes de satisfacció
Finalitat | Conèixer l’opinió de les persones residents i millorar el servei |
Base jurídica | Interès legítim (art. 6.1.f RGPD) en la millora dels serveis prestats en el marc d’una relació contractual existent |
Conservació | 24 mesos |
3.11. Comunicacions comercials
Finalitat | Enviament d’informació sobre allotjaments, serveis, activitats i novetats |
Base jurídica | Consentiment (art. 6.1.a RGPD) per a qui se subscriu a la newsletter; interès legítim respecte de clients, per a l’enviament de comunicacions sobre serveis propis similars als contractats (art. 6.1.f RGPD i art. 21.2 LSSI-CE) |
Conservació | Fins a la baixa o l’oposició de la persona interessada |
En totes les comunicacions s’ofereix un mecanisme senzill i gratuït de baixa. També es pot sol·licitar escrivint a support@aticcoliving.com.
3.12. Opinions i ressenyes
Les opinions mostrades al lloc web procedeixen de perfils públics de plataformes de tercers o han estat facilitades voluntàriament per persones residents.
4. Origen de les dades
Les dades procedeixen de la mateixa persona interessada. En el cas de sol·licituds rebudes a través de portals immobiliaris o plataformes de tercers, les dades són facilitades per aquestes plataformes amb el consentiment previ de la persona interessada.
5. Destinataris
Aticcoliving, S.L. no comunica dades de persones residents a la propietat dels immobles. La informació sobre ocupació que es facilita als propietaris es transmet de manera agregada o anonimitzada.
Les dades es poden comunicar a:
- Administracions i organismes públics, en compliment d’obligacions legals: Institut Català del Sòl (Incasòl), Registre Únic d’Arrendaments, Agència Estatal d’Administració Tributària i, en els supòsits legalment previstos, Forces i Cossos de Seguretat de l’Estat.
- Entitats financeres, per a la gestió de cobraments i pagaments.
- Tercers prestadors de serveis contractats voluntàriament per la persona resident, com ara els serveis d’assessorament en matèria d’estrangeria, prestats per un tercer independent amb cost addicional. Aquestes dades es comuniquen únicament amb sol·licitud expressa prèvia de la persona interessada.
- Encarregats del tractament, amb els quals se subscriuen els contractes exigits per l’article 28 RGPD.
Encarregats del tractament amb els quals treballem:
Proveïdor | Servei |
Cloudflare | Allotjament del lloc web |
Google (Google Workspace / Drive) | Correu electrònic i emmagatzematge documental |
Pipedrive | CRM, gestió comercial i signatura electrònica de contractes |
Hostify | Gestió de reserves de les unitats d’ús turístic |
Redsys | Passarel·la de pagament mitjançant enllaç |
Google Ads i Meta | Publicitat digital i mesurament |
Matterport | Allotjament dels recorreguts virtuals |
Factorial | Gestió de recursos humans |
Multidomestic | Serveis de neteja i manteniment amb accés als immobles |
6. Transferències internacionals
Alguns dels proveïdors indicats estan establerts fora de l’Espai Econòmic Europeu o tracten dades des de tercers països. En aquests casos, les transferències s’emparen en decisions d’adequació de la Comissió Europea o en clàusules contractuals tipus, complementades amb les mesures addicionals que resultin necessàries.
Podeu sol·licitar informació detallada sobre les garanties aplicades escrivint a support@aticcoliving.com.
7. Drets de les persones interessades
Podeu exercir, en qualsevol moment i de manera gratuïta, els drets d’accés, rectificació, supressió, oposició, limitació del tractament, portabilitat i a no ser objecte de decisions individuals automatitzades, així com retirar el consentiment prestat, sense que això afecti la licitud del tractament previ.
Per fer-ho, podeu escriure a support@aticcoliving.com o a Provença 339, 08037 Barcelona, indicant el dret que voleu exercir i acompanyant còpia d’un document que acrediti la vostra identitat. Respondrem en el termini d’un mes, prorrogable per dos mesos addicionals en casos d’especial complexitat.
Si considereu que els vostres drets no han estat degudament atesos, podeu presentar una reclamació davant l’Agencia Española de Protección de Datos (www.aepd.es — C/ Jorge Juan 6, 28001 Madrid) o davant l’Autoritat Catalana de Protecció de Dades (apdcat.gencat.cat).
8. Exactitud de les dades
La persona interessada garanteix la veracitat de les dades facilitades i es compromet a comunicar qualsevol modificació, a fi que la informació tractada estigui permanentment actualitzada.
9. Seguretat
Aticcoliving, S.L. aplica les mesures tècniques i organitzatives apropiades per garantir un nivell de seguretat adequat al risc, d’acord amb l’article 32 RGPD, revisades periòdicament. El personal amb accés a dades personals està subjecte a deure de confidencialitat.
10. Galetes
L’ús de galetes i tecnologies similars es regula a la Política de Galetes, accessible des del peu de pàgina del lloc web.
11. Modificacions
Aticcoliving, S.L. podrà modificar aquesta Política per adaptar-la a novetats normatives, jurisprudencials o de criteri de les autoritats de control. Els canvis substancials que afectin les persones residents es comunicaran pels mitjans de contacte facilitats.
12. Idioma
Aquesta Política està disponible en castellà, català i anglès. En cas de discrepància entre versions prevaldrà la redactada en castellà.
Darrera actualització: 6 d’agost de 2026
RESPONSIBLE FOR THE TREATMENT
Identity: AticcoLiving SL (also the provider)
NIF: B01820604
Postal address: Provença 339, 08037 Barcelona
Email: hola@aticco.com
AticcoLiving S.Las responsible for the website, following the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD), Organic Law 3/2018 of December 5 (LOPDGDD), and other legal regulations In force regarding the protection of personal data, as well as Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), informs you that you have implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity, and availability of the data entered.
PURPOSE OF THE TREATMENT
Your data will only be used for the following purposes:
– Carry out the necessary commercial and administrative procedures with the users of the web aticco.com
-Send commercial advertising communications by email, letter, SMS, MMS, social networks, or any other electronic or physical means if the user has expressly consented to receive our commercial communications electronically, after being informed accordingly. As indicated by the RGPD.
– Respond to inquiries and/or provide the information required by the user.
– Carry out the provision of services and / or products contracted or subscribed by the user.
– Publish the comments made by the user to the articles on our blog.
– Send your application to the jobs advertised on our website.
– Use your data to contact you, both electronically and non-electronically, to obtain your opinion about the service provided.
– Notify you of changes, significant developments in the Privacy Policy, Legal Notice, or Cookie Policy.
– Be able to provide the services contracted with AticcoLiving S.L.
– Your profile, being a client, must be included in our Intranet, always with the express authorization of the user.
Profiles and usability will be carried out.
The data of clients and/or suppliers will be treated within the contractual relationship that links them with the person in charge, always complying with the administrative, fiscal, accounting, and working obligations that are necessary under current legislation.
The user and owner of the personal data can revoke the consent given at any time by sending a letter with the subject “Cancel” to hola@aticco.com.
Following the LSSICE,AticcoLiving S.L. does not carry out SPAM practices. Therefore, it does not send commercial emails that have not been previously requested or authorized by the user Consequently, in all the communications that you will receive from the provider, the user has the possibility of canceling the express consent that they had given to receive our communications.
We will not process your data for any other purpose than those described, except by legal obligation or judicial requirement.
LEGITIMATION OF THE TREATMENT
The legal basis for the treatment of the data is your consent granted to carry out the purposes described above, which will be requested at the time of marking the corresponding box when collecting your data.
Failure to provide the requested personal data or accept this Data Protection Policy means that it is impossible to subscribe, register or receive information on the provider’s products and services.
In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, fiscal, accounting, and labor obligations necessary under current legislation will be the previous existence of the commercial relationship established between the parties.
RECIPIENTS OF ASSIGNMENTS OR TRANSFERS
AticcoLiving S.L. does not carry out any transfer or communication of data to third parties unless there is a reasonable need to comply with a judicial procedure, legal obligation, or before obtaining the user’s consent.
Nor will international transfers of your data be made without your prior consent, without prejudice to block or cancel your account if there may be indications of the commission of a crime by the user. The information provided will only be available to the provider at this time.
COMMUNICATIONS
Any communication sent through the different forms inserted in the web will be incorporated into the information systems of AticcoLiving SL. By accepting these conditions, terms, and policies, the user expressly consents for AticcoLiving SL to carry out the following activities and/or actions, Unless the User indicates otherwise:
- ● Sending commercial and/or promotional communications by any means enabled, informing Users of the activities, services, promotions, advertising, news, offers, and other information about the services and products related to the activity.
- ● Suppose the user has expressly consented to the sending of commercial communications electronically by subscribing to the NEWSLETTER. In that case, AticcoLiving SL may send you communications by electronic means in which the user will be informed about the activities, promotions, advertising, news, offers and will provide more information on products and services of AticcoLiving SL equal or similar to those that were initially the object of contracting or of interest by the user.
- ● The conservation of the data during the periods foreseen in the applicable provisions.
RIGHTS OF INTERESTED PERSONS
As a user-interested, you can request the exercise of the following rights before AticcoLiving S.L submitting a letter to the postal address of the heading or by sending an email to hola@aticco.com,indicating as subject: “DATA PROTECTION, EXERCISE OF RIGHTS.”
Rights:
- ● Right of access: allows the interested party to know and obtain information about their data subjected to treatment.
- ● Right of rectification: allows you to correct errors and modify the data that turn out to be inaccurate or incomplete.
- ● Right to erasure: allows data that turns out to be inappropriate or excessive to be erased.
- ● Right of opposition: ownership of the interested party not to carry out the processing of their data or to stop it.
- ● Limitation of the treatment entails marking the personal data conserved to limit its future treatment.
- ● Portability of the data: facilitation of the data object of treatment to the interested party so that he can transmit them to another person in charge, without impediments.
- ● Right not to be subject to automated individual decisions (including profiling): right not to be subject to a decision based on automated processing that produces effects or significantly affects.
As a user, you have the right to withdraw the consent given on the processing of your data at any time. The withdrawal of consent will not affect the legality of the treatment carried out before the withdrawal of consent.
You also have the right to file a claim with the Control Authority if you consider that your rights may have been violated concerning the protection of your data (agpd.es).
CONSERVATION OF YOUR DATA
Your data will be kept for the duration of the commercial relationship with us or exercise your right of deletion or opposition or limitation of treatment. However, we will retain specific personal identification and traffic data for a maximum of 2 years if required by the Judges and Courts or initiate internal actions derived from the improper use of the website.
It will not be the subject of decisions based on automated treatments that produce effects on your data.
OFFICIAL MEDIA OF COMMUNICATION
The user is informed that the means enabled by the company to communicate with clients and others affected are the corporate phone, company mobile phones, and corporate email.
Send personal information through a means of communication other than those indicated in this section. AticcoLiving S.L will be exempt from liability concerning the security measures provided by the means in question.
ADDITIONAL INFORMATION
INFORMATION WE COLLECT:
The data collected by the person responsible for the treatment are the following:
– Those that users provide when contracting the different services offered on the website.
– Those requested in the different forms present in various parts of the website.
– Data collected through “cookies” to improve the browsing experience as reported in the Cookies policy.
The refusal to supply the data marked as mandatory in the corresponding form will make it impossible to meet the specific request in question. You declare that the information and data you provide us are accurate, current, and truthful. In case of modification, we ask that we immediately communicate it so that the data being processed is updated at all times and does not contain errors.
If you contract our services through our website www.aticco.com, we may ask you to provide personal information.
Through this Privacy Policy, we inform you that the photographs posted on the web are the property of AticcoLiving S.L or that the provider has obtained authorization from the owner for their use.
CORPORATE WEB PORTAL
AticcoLiving S.L offers its clients an internal social network or corporate web portal to interact with each other.
Each client will be informed of its existence and, if he wishes to use it and gives his explicit approval to be included in it, access will be facilitated by creating a new profile.
SOCIAL MEDIA
We inform you that AticcoLiving S.L may have a presence on social networks. The treatment of the data of the people who become followers in the social networks of the official pages of AticcoLiving S.L (and/or carry out any link or connection action with AticcoLiving S.L through the social networks) will be governed by this section, as well as for those conditions of use, privacy policies and access regulations of the social network that is appropriate in each case and previously accepted by the user.
AticcoLiving S.L will process your data to correctly manage your presence on the social network, informing you of the provider’s activities, products, or services, as well as for any other purpose that the regulations of the Social Networks allow.
In our profiles on social networks, the publication of content is prohibited:
They are allegedly illegal according to national, community, or international regulations or that they carry out allegedly illegal activities or contravene the principles of good faith.
That violates people’s fundamental rights, lacks courtesy in the network, annoy or may generate negative opinions in our users or third parties, and in general, whatever the content that AticcoLiving S.L considers inappropriate.
– That, in general, contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection, and intellectual and industrial property rights.
Likewise, AticcoLiving S.L reserves the right to withdraw, without prior notice from its website or from its corporate profiles on social networks, those comments, and content that are considered inappropriate.
The communications sent through social networks will be incorporated into a file owned by AticcoLiving S.LThe provider can send the information requested by the user and any other that may interest them.
In any case, if you send personal information through any social network, AticcoLiving S.L will be exempt from responsibility with the security measures applicable to the corresponding platform. If the user wants to know them, consult the related particular conditions of the network in question.
SECURITY MEASURES:
The data you provide us will be treated confidentially. The provider has adopted all the technical and organizational measures and all the necessary levels of protection to guarantee the security in the data treatment and avoid its alteration, loss, theft, cure, or unauthorized access, according to the state of technology and nature of the stored data. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises, and centers comply with the requirements and conditions of integrity and security established in current regulations.
LANGUAGE
The language applicable to this Privacy Policy is Spanish. Therefore, if there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.
CV SUBMISSION
Suppose the user sends his CV through our website. In that case, we inform him that the data provided will be processed to make him participate in the selection processes that may exist, carrying out an analysis of the applicant’s profile to select the best candidate for the vacant place within AticcoLiving S.L We inform you that this is the only official procedure to accept your resume, so that resumes submitted by a different approach will not be accepted. In the event of any modification to the data, please notify us in writing as soon as possible to keep your data duly updated.
The data will be kept for a maximum period of three months, after which the data will be deleted, guaranteeing total respect for confidentiality both in the treatment and in its subsequent destruction. In this sense, after the period above, and if you wish to continue participating in the selection processes of the Responsible, please send us your CV again.
The data may be processed and/or communicated to the companies that are members of our group during the time of conservation of your curriculum and for the same purposes previously reported.
SUBSCRIPTION TO THE NEWSLETTER
If the user subscribes to our newsletter, we inform them that the data provided will be processed to manage their subscription to send our commercial communications. They will be kept as long as there is a mutual interest to maintain the end of the treatment. When it is no longer necessary for this purpose, it will be deleted with adequate security measures to guarantee the pseudonymization of the data or its destruction. The data will not be communicated to third parties, except by legal obligation.
PUBLICATION OF YOUR TESTIMONY
Suppose the user wants to publish his opinion on the web. In that case, we inform him that the data provided will be processed to show his experiences or statements regarding our products and/or services, be published on the web page, and thus help Other users. The data will be kept as long as there is a mutual interest to maintain the end of the treatment. When they are no longer necessary for that purpose, they will be deleted with adequate security measures to guarantee the pseudonymization of the data or their destruction. In the testimonials published on our website, the only personal data that will be published about the user/client will be their name.
CHANGES TO THIS PRIVACY POLICY
AticcoLiving S.L reserves the right to modify this policy to adapt it to new legislation or jurisprudence.
LEGISLATION
For all purposes, the relations between AticcoLiving S.L. with the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all derivative conflicts or The Courts and Tribunals of Barcelona related to its use.